Refunds & Returns
Refund & Replacement Policy
Returns / Exchanges
We apologize for any inconvenience, but we are unable to accept any returns or exchanges due to our high standards. Once items have left our office, we simply cannot re-sell them. Therefore, we do not offer returns for any reason. However, in certain situations, we can offer site credit or a possible refund. If you have any questions or concerns, please do not hesitate to contact us by email! support@seedcanary.com.
Refunds
While we do strive to offer 100% satisfaction we do not offer refunds for most Seed Canary Fulfilled orders, and we can not accept returns / Exchanges. Due to our Customer Satisfaction Guarantee, we would not re-sell any item that had previously left our office as we cannot verify the products authenticity once it leaves our hands.
If you placed or received an order and changed your mind we will not refund or exchange it. If there is an error on your order we will try to work with you, but we send orders out very quickly and we can’t always catch them before they go out for delivery.
Order Arrived Damaged
If your Seed Canary Fulfilled order arrives damaged, please contact us right away by email informing us of your damaged order and we will be more than happy to help with your situation.
- Clone Orders
If your Clones are Dead on Arrival, we may send replacements if proof is provided within 24 hours of delivery. Although We will replace dead / severely damaged clones, we cannot issue any refunds after your order has been placed.Â
- Cannabis Seed / Spore Syringe Orders
If your order of Cannabis Seeds OR Spore Syringes arrives damaged, we may send replacements of the items purchased/damaged if proof is provided within 24 hours of delivery.Â
If you have a concern with your order, Please contact us regarding your issue and we will do our absolute best to help find a solution!Â
Refunds / Returns / Exchanges
If you have a concern with your order, Please immediately contact the vendor you purchased from regarding the issue. Seed Canary LLC is NOT responsible for Refunds or Returns on any Vendor Fulfilled Orders! After an order has been shipped, the vendor you purchased from will receive the payment you made. Refunds & Replacements on ALL Vendor Fulfilled Orders will solely be at the vendors discretion.Â
Order Cancellations
After an order had been placed, we allow customers to cancel an order / receive a refund as long as we receive an email requesting the order cancellation within 24 hours of the order being made & if the vendor has not yet shipped out the order. For this reason, we encourage customers to make sure their order is correct at checkout before proceeding as we cannot always guarantee we can cancel your order before the vendor has shipped your items.Â
If you have a concern with your order, Please contact us regarding your issue and we will do our absolute best to help find a solution!Â